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Remote Support


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As an additional service we offer Remote Support.

One of the support members connects to your PC via internet and will be able - with your permission - to view your desktop and demonstrate with an additional mouse pointer what to do and where to click.

Furthermore it will be possible for our support member - after another permission from you - to inspect system settings on your PC or versions of CHIPDRIVE® software or even install drivers or software packages.

To make this happen you‘d need to download and run a small tool available here.
In case executable files cannot be downloaded, you may instead download a zipped version from here
Please unzip and execute after the download has completed.

For us to be able to provide this sort of service you‘d have to call the support hotline in parallel. Calling the infoline will not be sufficient.

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